Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pawreka.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***r
My cats love it. Highly recommend this interactive toy! !
n***r
Great toy! My cat loves it and it keeps her busy for a long time. It spins and makes gentle bird sounds. The battery lasted for several hours, but the toy can be easily recharged. Simple installation, arrived closed in a box. Highly recommended!
O***l
Cats love it
s***s
Extra! My cats love the smell! It’s a very easy-to-use game with several modes. One of my cats is quite sneaky, so she takes the time to observe the mechanism and then tries to lift the fabric 😂.
M***h
Delivery takes 10 days to Ukraine. The cat is in a trance, there are various game modes and a standby mode. For this price, it’s absolutely great. We’ve been using it for 1 day, we’ll see how long it lasts.
a***a
At first it didn’t start right away; you have to press longer when starting. But then, once it starts ❤️❤️❤️ the cats love it like no other ❤️❤️❤️
Customer
My cats loved it. At first they played with it with a bit of fear, but curiosity got the better of them. If they don’t do anything, touch it, or play with it, it stops automatically, and when it detects any movement or something nearby, it activates. It’s very good.
m***i
Excellent product
L***r
Super fun toy for my cat; he really enjoys it. Finding a toy he genuinely liked wasn’t always easy, but this one is great. I think the hide-and-catch feature is the best part. The only downside is the loud bird sounds the toy makes.
Customer
The cat really likes it. The material rustles, feathers and string are ready for hunting. The cat’s purring doesn’t bother me. The best toy I’ve bought recently. An additional advantage is that it charges via USB instead of using batteries. Great, I recommend it!
Customer
Cats love to play. You don’t have to worry about them being bored at home when you go to work or go out. It’s a fully automatic cat teasing wand. It’s great. I recommend it. After playing for a while, i feel brave enough to put my head in and catch it. I’m very happy with this toy.
1***r
Box was bent but the toy was ok the cats love it and play with it every day thank u seller good buy good price
Customer
I recommend it. The cat is very satisfied. The device can be charged so there is no problem with batteries. The product is worth its price.
Customer
Great toy, the cat played with it for over an hour 😁😆 I took it away and will give it back in the evening so it doesn’t get bored.
Customer
It’s one of the best cat games in the world!! Everything they like in one toy. All three of them love it.
F***e
The feather piece is really nice, although it’s a bit boring to assemble, but my cats love it.
Customer
Yea my cat loves this, have no idea what the extra modes do, like the purple and yellow lol. i like how it turns off and on by itself. this sort of toy is best used in moderation to prevent boredom.
F***i
Perfect, received quickly, works very well, multiple functions, emits the sound of a mouse or a bird!!
B***a
My cat is delighted with this toy. It has three operating modes that can be changed with a single press of a button. The biggest drawback of this toy is the sound it produces. I struggled with this issue for a week. Today I was happy to find that the toy was discharging, but I discovered that a quick double press of the button deactivates the sound. No problem!
Customer
Perfect, my cat loved it, just one thing: you have to remove the bottom and top covers that spin around to adjust it to the gap in the middle, recommended.
Customer
It works with usb and not on batteries so my cats have to wait a bit when they want to play with it. They love it!
Customer
Good, nice and cheap. Excellent cost-benefit ratio and my cats loved it. It arrived quickly in Mexico
A***r
The cats love that toy! It has three or four different settings. One setting i really like is it turns off the while and then turns itself on again perfect for cats ❤️ ❤️ . It’s a perfect size for kittens for adult cats might be a little bit too small. Absolutely love it ,would buy it again
N***a
Absolutely love this my cat played with it right away and helps me get stuff done while he’s entertained
J***i
Great toy. The cat took an interest in playing with it.
t***r
The cat love it
Customer
It’s really cool, it makes a sound like a little bird and moves inside, it has three types of lights with different movement patterns. It makes your cat think it’s hunting.
Customer
For now, well, the sound it makes attracts the cats and the irregular movement entertains them quite a bit. It turns off after a while and if they hit it, it starts again, which is something I like, so I leave it on and they play even when I’m not home. Recommended.
m***r
Cool toy. The cat is a little scared, but very interested and doesn’t move away from the toy. A bit noisy. I recommend it.