Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pawreka.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
My sister loved it!! Great gift!
Customer
They arrived before the estimated delivery time. They seem well made and good quality. They are soft and look lovely.
U***l
I love this cat! It has a good amount of stuffing and the fur is very soft. It has a zipper so you can add more stuffing if you like.
M***a
The texture is very soft and the seams look good.
R***n
Absolutely great product! The delivery was super fast, i was almost surprised how quickly it arrived. The package was also very well protected, everything was safe and nice. This is definitely a recommendation from me, i am very happy with my purchase!
Y***e
AMAZING KITTY!!!!! ! SO CUTE AND SO SOFT!!!!!! !
h***r
It’s super soft, and it has a zipper. Originally, I ordered just the cover, I added the filling myself, and I must say it’s much longer than I thought, but I loved it. 💗
l***r
It arrived very quickly, well packaged, it’s very pretty and very soft, we were delighted, we will order more again.
Customer
I am completely satisfied with the size~ I have received it well.
Customer
Very good and high-quality product. Arrived well-packaged and intact without defects. I took the 130 cm one, satisfied. 😊
g***r
Fantastic soft plush cat, my daughter loves this cat pillow
Customer
Gorgeous!! Speechless, I love it. This is the second time I’ve bought it Thank you 🙏
A***k
I am very satisfied 😊.
J***t
Super fast shipping to France, careful packaging. I thank the seller for their professionalism and highly recommend them.
B***L
Express shipping and delivery to Poland in 7 days. Bought only cat skin, plush teddy bears, perfectly sewn, small zipper and it was hard to fill, you have to be slow and gentle so as not to tear it, but after stuffing it’s a wonder. It’s even bigger than in the description. It’s beautiful and soft. My son loves it. We recommend it.
b***z
Soft and pleasant hair. I liked it.
Customer
Beautiful and soft, I should have taken the bigger one.
Customer
A very beautiful cat. Soft and pleasant to touch. Carefully sewn. 5/5.
M***s
It came well and this is the fourth time I order. Very soft and cuddly.
Customer
Description of item is accurate and quality is good. Size fits according to what is stated. The zip to fill the cover is rather short.
Customer
Nice and cute. Good to sleep with confort. Specially babys.
Customer
These kittens are beautiful, it’s the second time I order and they always arrive in excellent condition. For the price, they are very worth it and they are very soft 🥰👌🏻
A***n
excellent cat, I don’t know how well filled it is, there are gaps. It arrived wrinkled, I don’t know how to straighten it, but I’m very pleased! I kept asking my boyfriend to give me this cat as a gift, but he didn’t buy it for me, so I bought it myself.
M***z
It arrived well, my daughter loved it.
P***k
Very nicely made, the seams are quite good, fastening at the head to place the filling, overall I really like it. Just please note that for anyone who wants to buy this, 90 cm includes the tail which is almost 20 cm long, so buying 130 cm means you get 110 cm.
S***t
So soft, so cute, so recommended, fast delivery.
J***l
soft cuddly toy, good size (70cm). very happy with it.
F***r
Simply perfect The fabric is super soft. They filled it with 4 pillows to make it look full. super recommended I’m in love
Customer
It’s very good, it’s already part of the family.
g***r
Soft material is good.
M***n
Excellent super fast delivery very good quality recommend very satisfied 😃 👍
N***a
They delivered me gray instead of black but i understand them if they were out of stock from the other one. Still beautiful and very plushy
Customer
Very good
0***a
As described, soft and cute
M***o
Wow, very beautiful and elegant. I highly recommend it and will try to buy it again.
O***a
Very cute cat. I recommend it.
Customer
Gorgeous cat, daughter is delighted.
A***s
Item arrived quickly and exactly as described. Excellent quality and works perfectly. Very happy with my purchase—highly recommended!”
S***h
Very good quality, very fast delivery. Always happy to order again. Many thanks.
e***T
I first thought if was going to be big but turns out to be a decent size. Bought it for my niece for christmas.
S***a
I have bought and given dolls like this in various colors to my granddaughters. They are the best way to give happiness.
Customer
I loved it, it arrived folded in its bag but nothing that affects its use, thank you very much.
Customer
great
Customer
Very well packaged, soft, no unpleasant smell, price appropriate for the quality :))
Customer
Satisfied with the product. I took one case, 90 cm, when it first arrived I was very upset because it seemed small, but after stuffing it became twice as big. Pleasant to the touch, arrived ahead of time. I recommend it.
a***r
Good product and fast delivery, thank you!!!
a***r
Best top selling items and great service
Customer
Excellent, very nice. I also bought a gray one; both are beautiful and soft. They have a lot of padding to take into account, it measures 130 without the tail, with the tail it’s 150cm. Very nice, I loved it, it arrived perfectly and it’s huge. The zipper area for filling is perfect. Beautiful plush toy feels of good quality.
Customer
This is my third plushie, bought as a gift – well packed and stuffed, no smell.
Customer
I recommend! Quality material. I recommend! Quality material.
P***o
It comes well packaged. I like that it has a small back closure to remove the filling and wash the cover. Very soft, I think I will buy another one.
E***n
It’s very beautiful, good material, great purchase.
2***r
Funny soft cat
Customer
The pillow is exactly as in the picture. Very nice hug.
r***r
Just what i need
J***o
Great!
Customer
I have ordered for the fifth time already. As always, beautiful.
S***r
Yes this is cute
Customer
My cute one, reminds me of my kitten, thank you very much, good product. ✨✨✨✨😺🩷
Customer
very cute, very soft! arrived quickly.
j***j
It arrived in good condition, just like in the photo, it’s very soft and of good quality.
Customer
This cat pillow is very nice… as a gift for a child. It arrived in Spain very quickly, in just a few days it was here already.
a***r
Very cute
О***ч
Nice toy. Not very stuffed. I don’t know how comfortable it is to sleep on it, but sleeping with it is comfortable.
A***d
Very good product! Very soft!
A***r
Despite the size, it is very comfortable and pleasant.
A***s
Its almost as tall as my 15 year old. (its about 4″). She loves it. The skin can be unturned and washed! Great gift, even though it was 8 days after christmas.
A***n
It arrived right at the indicated arrow. plush toy to hug for those looking for something like this.
Customer
Thank you dear seller for the cat. It looks cute. The size is 70cm with the tail and maybe approximately 60cm without the tail.
S***8
Shipped pretty fast, received before christmas
G***s
I had bought before but only the big one, this time I bought the small one, both are very cute!
U***r
Great. My daughter is happy. Fully meets expectations. I recommend buying.
Customer
Good quality, soft, good price, took a while to arrive, but it was worth it.
Customer
Second purchase, this time a larger version. The product came out better in this size, with the zipper for the filling having a good size for inserting your hand and without any excess stitching. The fabric and finishing are perfect, I highly recommend the purchase.
Customer
Good quality item delivered plus fast delivery fast item.
H***n
Great!
A***a
Great!
E***n
Very cute and fluffy, my mom is going to love it, recommended💗💐😼
l***n
Very well.
Customer
My granddaughter loves pillows stuff plush she was so excited to see it i can’t believe it was lengthen size of her length especially she loves the color pink love it that is soft for her to lay down on it thank you for having it this is a very good excellent review 😀
Customer
Soft, perfect and odorless.
Customer
This is the third one I’ve bought; two are 50 cm and one is 70 cm. I have hand and back problems, and I use them for my hands and groin area, and they are very helpful for relaxation.
G***e
Very nice an fluffy soft cat toy. Ordered 1,3 metres long and its real size.
Customer
Great, exactly as shown in the picture, the cat is very cute, my son is happy 😻😻😻 Thank you very much!
Customer
The product is as described. The fabric is soft and the size matches (130cm). The only small drawback: the hole for filling is small, so it might be a bit complicated to fill, but it’s not a major problem.
l***r
Came vacuum packed, easy to carry home from the post office. As described, and very fluffy.
Customer
Hello, I received my order in excellent condition, it is a plush cover that is ready to be filled. But it’s perfect because it comes with a zippered opening, which allows for cleaning once the cover gets dirty. My daughter really liked it, I ordered the 50 cm length and that’s the size they sent me. Thank you very much for the delivery.