Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pawreka.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***i
Exactly as described! Perfect for my cat, she loves it!!
j***i
the best
a***r
My Kitties love this toy ! they had one before but beat it to death after about a year and I couldn’t find one the same one until now. It’s very durable and well worth the price ! My cats and I thank you !!
Customer
I bought an automatic toy for my two 4-month-old kittens. The more active one seems to have fun trying to catch it through each hole, while the timid one keeps a bit of distance. It’s much better than manual toys, and the ball rolls around more often as well.
n***n
Working very well 👍 My kitten liked it a lot. I keep it plugged in, and when she wants to play I turn it on. Thanks!
Customer
So far so good. The quality seems to be good also. I’m update when I have used it more. Fingers crossed it works good.
D***a
A good-quality toy for a cat, he liked it. I was worried he wouldn’t play with it because he’s a bit timid, but he got used to it and plays with it. I recommend it.
T***l
A***** Our Cat loves it!!! he’s not usually that great with interactive toys as he’s skittish, but he’s had great fun with this. super fast delivery. Good quality especially for the price. cannot fault in anyway.
S***s
Very fast shipping, only a week, my cat is delighted and has a lot of fun
Customer
Very satisfied, fast delivery, and the cats are happy with it. Includes spare parts
Customer
My cats love it. It’s small enough to not take up too much space in my small apartment but big enough my cats can’t just throw it around when they are playing with it. I like that it can either be plugged in or run off batteries. I’m using rechargeable batteries without any problems.
r***y
Nice, my cat likes it very much. Goes hours looking at the thing coming in and out of the toy, and even if the toy is off, he moves the ball around. Good product! I like that it works with cable but also works with batteries to make it wireless.