Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pawreka.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
Very cute cat shark
a***r
Very cute cat shark
Customer
a cute plush toy, very soft, satisfied with the product
a***r
Fully accurate. Cute and so fluffy
Customer
Fully accurate. Cute and so fluffy
Customer
Very good size, beautiful and identical to the photo.
H***e
Excellent condition great product vibrant colors just like expected. Thank you very much. Arrived quickly
A***l
A very good cat. I really liked it, I recommend it. 😻
A***z
Perfect condition
Customer
It looks of good quality. It has a back closure for filling and is very soft to the touch. They look with colors similar to the anime.
Customer
It’s a good size and the material looks to be of very high quality. I would definitely buy more, 100% recommended.
a***r
Cute!! Sososo cute i love it sosos much im so happy i got jt
Customer
Cute!! Sososo cute i love it sosos much im so happy i got jt
S***C
Looks exactly as it does in the picture! Bought it as a gift for my friend. No complaints<3
Customer
Looks exactly as it does in the picture! Bought it as a gift for my friend. No complaints<3
Customer
It’s like in the photo, good quality, fast shipping, thank you.
Customer
the toy is very cute 🥰
N***r
The toy is very cute 🥰
M***a
It’s very cute, my daughter was super happy with this plush toy, in addition to how soft it is, very very cute.
a***r
Good, well, cute, arrived before the deadline, great quality.
Customer
Cute, sweet, and super.
D***s
Daughter absolutely loves this and has taken it already to school to show her friends
Customer
Daughter absolutely loves this and has taken it already to school to show her friends
Customer
Very cute
M***r
A simply wonderful gift
W***s
It’s amazing and big
Customer
It’s amazing and big
Customer
small, cute toy, everything is great.
Y***u
Just like the photo, very cute.
Customer
Everything matches the photo and description, the child is delighted.
S***d
it’s perfect
Customer
The kitten’s face is funny xD It measures 20 cm My boyfriend loved it uwu He had been wanting one for a long time :3
f***r
A little bigger than my hand. It’s still cute. I think the kids will love it.
Customer
A little bigger than my hand. It’s still cute. I think the kids will love it.
Customer
The order arrived within the established time, the materials are of good quality, and I would purchase again.
C***r
Everything went well, the plush toy is as described and super cute.
D***z
Super cute! !
R***o
Very cute and adorable, thank you so much! It’s totally worth it, just buy it!
M***h
Very nice, the color is great and matches the description 🩷🩷🩷sweet.
d***a
very beautiful plush exactly like in the photo
Customer
very nice soft toy, quite large in size
S***n
Cute plush as described and pictured.
C***r
Excellent product, just as it appears in the photo, fast shipping in less than 10 days.
Customer
Excellent product, just as it appears in the photo, fast shipping in less than 10 days.
G***r
Very adorable!! I love this little guy a lot
Customer
Very adorable!! i love this little guy a lot
L***
I love it 😍
N***u
Thank you very much, my girlfriend loved it 😌, it’s quite big.
Customer
It’s very soft, it took a while due to customs issues but it arrived, and it’s a good size.
a***r
It’s super cute and I really like it 😀
Customer
Fast arrival. Looks really nice.
D***a
Fast arrival. Looks really nice.
M***t
very nice I liked it
P***n
Nice plush toy, very high quality!! arrived very quickly, thank you <3
K***e
Just received it, cute 🥰.
Customer
Great price, looks exactly like picture
C***r
I love ❤️.
Customer
The mini kitten plushies are adorable and very well made. The embroidery is of good quality and the details of the face and paws are fine.
t***a
Everything is great! Thank you.
D***a
Delivery is fast, there is no foreign smell, the quality is excellent. Thank you!
k***u
Good
Customer
Very funny, just like the image.
M***r
arrived very quickly, good quality, child is happy, recommend the seller
С***а
Cool toy, my daughter is thrilled. Delivered on time, I recommend both the product and the seller 👍
R***o
Very good product, excellent material and good quality. It is the same size as advertised and also very beautiful. The store shipped on time and the delivery was fast too.
U***r
So much cuter in person 🥰 My daughter has two favorite animals, cats and sharks. At home we have two tabby cats. An orange and a grey. So we had to get both!! !
a***r
Super cute, I can’t take it out of the package because it’s a Christmas gift.
Customer
My girlfriend got the gift and that’s all i wanted, i bought the 33cm and i can be sure she really love it, i’m honestly satisfied, it took just a month to arrive
E***z
The order arrived earlier than expected, the material is of quality and identical to the one in the image.
N***o
Excellent little toy
T***a
Good
j***r
Cute, just as pictured!
d***r
Great quality and nice size
C***r
Very adorable & i can’t wait to give this to my boyfriend! ! 😍 😍
U***r
Adorable, soft, and overall worth the money
g***r
It’s huge and so cute!!! I completely fell in love with it. Great quality material for the price. Super soft too. 💗
H***r
Love the fluff
Customer
I ordered the 33cm one and it’s super big, very nice.
Customer
very nice and fluffy
U***r
This plushie is super cute!
Customer
excellent
Customer
I am quite surprised by the quality, especially considering the price! And it arrived before the expected date.