Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pawreka.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***E
My cat loves it. She plays well and also , likes to sit on it 😄
L***6
It’s quite easy and quick to assemble, and my cats loved it
Customer
It arrived in one piece 😉 The cat is interested, the household is happy, I recommend it
a***r
My kittens love this.I think it’s as described. Made of very sturdy felt sheets
Customer
Easy to put together, my cat seems to like it. Thank you. As described.
Customer
Not bad,easy to put together. Fun for cat
I***o
Good. The cat liked it
3***r
Really easy to assemble and came in fast , hopefully my cat plays with it lol
K***s
Foldable felt toy with two metal rattle balls included. The kitten liked it.
Customer
The product arrived within a week. The frame is made of a felt-like material and is very light. The cat was interested in the toy.
Customer
This cat toy is very pretty and super easy to assemble, very light, made from a sort of compressed felt. The balls look like small metal jingle bells. It’s a shame my cat is completely uninterested in this toy. I recommend it (for cats other than mine).
Customer
Great cat toy for a few bucks. the holes are slightly not big enough for my ragdoll cat’s paw to fit all the way in but she still plays with it. nice felt material so not noisy when she knocks it on the floor whilst playing. comes with two balls with bells. comes flat but really easy to build
c***c
It arrived quickly, packed, 2 balls, the toy itself is made of felt, easy to assemble and secure. The cats liked it.
Customer
The cat really likes it. He is one year old and occasionally shows interest in playing. The game doesn’t disintegrate on its own, but it happens that one ball slips away from there. It’s not bad! I am definitely very satisfied.
J***a
I found the material fragile, but it still serves the purpose of entertaining my cat
Customer
The item comes flat packaged and you need to assemble the toy, but it looks fairly straight forward. It comes with two balls with bells. I look forward to seeing if my cat enjoys the toy!
N***a
It’s made out of synthetic thick flannel or felt, very cool and allows cat to scratch it. easy to set up. i put tiny treats in there and my cat loved playing with it. there was a factory smell but it’s gone eventually. i will probably drill it into my cat’s tree house so she won’t be able to move or turn it over and then it will be even more challenging. it comes with two bell metal balls.
D***a
Excellent, my cats love it.
Customer
My cat is very mischievous; as soon as I opened and set it up, it started playing with it.
K***t
Cats went nuts over it it’s a great enrichment activity and helps with mental stimulation or if you have a fat cat who eats treats too quickly like mine do it helps slow down their treat consumption!
Customer
It’s quite easy and quick to assemble, my cats have loved it.
Customer
Very cute, my cats liked their new toy
U***r
My cats love it. They’ve been playing with it nonstop since i brought it to them. You can put other toys in it took keep it engaging. 10/10
S***t
Cat very much loves his new toy!! Very good quality
V***k
Delivery takes about 2.5 weeks. This is the third one, everything is of excellent quality, two balls are included in the set. The cats are happy.
a***r
My cat is having fun with it and I throw some treats in it to make it more intriguing
D***z
Cute and my cat likes it, easy build and pretty sturdy. definitely worth it
Customer
Just like in the photo. It’s easy to assemble and arrived earlier than expected. My cat loves it
Customer
Easy to put together and my cat to interest in minutes
E***A
My cat is delighted, but the clever one knows how to open it to get the ball out.
m***m
just like the features…very easy to assemble and looks sturdy
Є***а
The cats liked it! They play with it very actively, the product is fantastic, and it’s easy to assemble
P***r
The kitty is happy and plays great😸!!! I recommend it!!! Fast shipping 👍