Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pawreka.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***d
Such nice looking earrings. Very affordable and arrived quickly.
J***y
I love them, they are big and made of good material, they weigh a bit but are beautiful.
X***z
I loved it, very good material, I would buy it again, 100% recommended.
g***r
lightweight and comfortable
Customer
Love these earrings.
Customer
Lovely thank you
I***m
Item as described, thank you.
Customer
The earrings are very cute and delicate, very satisfied with the purchase.
b***r
Love it
Customer
Nice bright red earrings great for christmas parties
S***i
Super cute a little fragile but very adorable
Customer
They are just like the photo, I recommend them.
I***y
Beautiful earrings. Delivery to Ukraine is fast, 15 days, will buy again.
A***i
Beautiful, just like in the advertisement, buy without fear
Y***r
Simply wonderful, the material is different from what I thought, but that’s not a problem, it fits perfectly on me.
Customer
I love them, I’m a cat fan and this is perfect for me.
J***o
Very beautiful earrings, good size, excellent quality and price.
N***t
These earrings are simply gorgeous. They have a chic look!
Customer
Everything is fine, I recommend it, I turned it into a pendant for myself.
Customer
For the price, regular quality, they are exactly what I expected, perfect size, true to the image.
B***r
It’s the most beautiful thing, I’m in love!
L***a
Super super cute!!!
Customer
It is requested with half the amount. Deliveries within 10 business days 100% reliable and recommended. I really like the quality, and the shipping is super fast. I have already placed several orders and the truth is that I fully recommend the supplier; the products are of very good quality, the color and everything else are excellent.
Customer
Just like in the picture, very cute.
D***r
Very beautiful earrings, very good quality. Fast shipping. Highly recommended. Would buy again.
s***
Wonderful earrings (although I thought they would be bigger)!! I ordered as a set, the package arrived in 10 days, the product is intact and in excellent condition! The cats on the earrings are clear without defects.
D***y
Cute earrings, not heavy. I really like them, and got a cute little locket that matches them to go together.
Customer
Very nice, I highly recommend them, I liked them a lot, thank you 🙂.
Customer
Really cute, took 8 days to ship. However, it only arrived with one clasp, probably just a mishap, but it’s okay. A quarter for ref! !
Customer
Beautiful and interesting earrings, I liked them! I recommend them. Thank you to the seller for the quality product!
Customer
Very well made, I love them. Good quality.
k***r
Fast shipping. Item as described. Would do business with again.
Customer
Cute
S***m
They are very beautiful 😍 I loved them. I have a similar necklace, only the kittens are black and the background is white, but they don’t look bad at all. I was fascinated by them.
Customer
The earrings are really beautiful, a good size and of high quality. I am delighted with my purchase. Thank you.
Customer
Very cute, although they arrived a bit dirty. They are just like the photos, I just need to wash them a little.
K***a
Looks very nice, thank you!